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frequently asked questions.

what is (+)points?

(+)points is MALIN+GOETZ's loyalty programme. join for exclusive access to member-only perks + rewards.

how can i redeem my points?

redeem your points via the dropdown at checkout. redeem 200, 400, 600, 800, or 1,000 points at a time.

can i earn points on past purchases?

points can only earned on purchases made after joining the programme.

is there a limit to how many points i redeem per order?

yes. redeem 200, 400, 600, 800, or a maximum of 1,000 points per order.

how is your tier status determined?

tier status is determined based on purchases made on a rolling 12-month basis. once you enter the insider or VIP tier, you have 12 months to maintain that status.

how can i confirm what tier i am in?

after logging in, scroll down to the tier section of the (+)points account page. there it will confirm your current tier status.

what happens if i don't spend enough to maintain my tier status?

should you not spend enough to remain in the insider or VIP tier, you will move to the appropriate tier based on amount spent.

i referred my friend. why haven't my points been added to my account?

we appreciate you sharing, Malin+Goetz referral points for the (+)points programme are added after your friend uses your custom link to make a purchase online. once the purchase has been made, 500 referral points will be added to your account.

how do i sign up for the (+)points programme?

you can sign up to the (+)points programme by creating an online account here.

i already have an account; do i need to create a separate one to join (+)points?

no. if you already have an online account which was created before 11 october 2022 and would like to join (+)points, all you would need to do is opt-in to the programme via www.malinandgoetz.co.uk/pluspoints to be enrolled. to check your tier status + available points, visit your account page here.

what are the advantages of being a rewards member?

(+)points is a tiered programme that allows members to earn more perks the more they engage with us. members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. You can also earn points for referring friends, leaving product reviews and are even gifted with bonus points just for having a birthday! in addition to earning points, members have the chance to get exclusive access to new releases, promotions and invites to store events. you can full the full list of perks here.

will i be able to use my (+)points rewards in store?

yes! your (+)points rewards can be redeemed online at malinandgoetz.co.uk or at any MALIN+GOETZ shop. for a list of locations, visit our store locator.

can i join (+)points if i am not based in the united kingdom?

at this time, this (+)points loyalty program is only available for customers based in the united kingdom and the united states. please note that different terms apply for customers based in the united states.

will my rewards expire?

points will expire after 24 months of inactivity. with each purchase at a MALIN+GOETZ shop or on malinandgoetz.co.uk, your point expiration date of 24 months restarts.

can i return my order if i used (+)points rewards?

yes. if you are returning your entire order, the total dollar value after the reward was applied will be refunded. your reward points will also be added back to your account.

how do I leave (+)points?

if you would like to opt-out of the programme, click here and select ‘plus points opt-out’. please allow 2 – 3 working days for your request to be processed.

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